Anonymous
map-marker Covington, Louisiana

400 LB HUNK OF USELESS METAL

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Damper stuck closed. Main damper, not bypass damper.

My unit does not have the bypass damper. The only way to use it is to leave the door cracked. Close the door and fire goes out IMMEDIATELY. Absolutely nothing online on how to repair.

Damper is inside a welded box, no access whatsoever. Once the damper fails the unit is basically useless. Maybe I can get something for scrap, as that's what this is.

If anyone from Lopi reads this, you should be ashamed to show your face in public for putting out such a worthless product. Total ripoff, DO NOT PURCHASE A LOPI STOVE!!!

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User's recommendation: DO NOT PURCHASE A LOPI STOVE

Anonymous
map-marker Bothell, Washington

Had the stove for 4 years and it's only been able to use is for a couple months.

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After 1 winter it has been nothing but problems. Igniter, fan motor, blower motor and now they don't know why it isn't working and have been replacing everything and it still doesn't work properly. It's the Foxfire.

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Anonymous
map-marker Durango, Colorado

Pilot assembly question

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Shawn was great. I told what was happening and what I had been doing to remedy an intermittent problem with the pilot staying lit. He confirmed what I was doing, added one more step for me to do the next time it goes out, and I dont need to spend $$ on parts!

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User's recommendation: Definitely call Lopi and ask for tech support - they will help!

jake m Xre

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Verified Reviewer

Engineering fault

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Lopi Stoves - Engineering fault
Lopi Stoves - Engineering fault - Image 2
Lopi Stoves - Engineering fault - Image 3

we've had this pellet stove for about 5 years and heard lopi was the best. a somewhat large hole melted through the burning tray with above where the auto start tube is, would like to share photos just so you guys know

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Loss:
$5
Pros:
  • Wood stoves great
  • Have one at home
Cons:
  • Parents pellet stove melted hole

Preferred solution: an email from Lopi / to about a problem we had and I fixed via welding

User's recommendation: hopefully Lopi improves this or has fixed the thickness of their pellet stove burning tray

Anonymous
map-marker Portland, Oregon

Can’t get my installation passed by my inspector.

Lopi Stoves - Can’t get my installation passed by my inspector.

If you want more details call me Michael List at 253-514-****

I talk to your man and I felt he did not even listen . He just said go my the manual.

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Brooksie Rib
map-marker Chicago, Illinois

Locate a Lopi distributor in area (versus retailer)

No one answering Lopis 800 number. I was hoping there is a local distributor I can call so that my chimney rebuilder can contact.

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Greg B Rxo

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Verified Reviewer
| map-marker Gallatin, Tennessee

Liberty Stove Fan bent and loud from Day 1......Replacement denied

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My Lopi Liberty woodstove fan has been loud and bent from day 1. When I asked for a replacement fan blade they refused to sell me just the blades.

The screen, blade and motor assembly is over $300.

Totally not customer oriented.

Take it or leave it approach.

Would not recommend this stove or Lopi to anyone.

Chuck Kniest their customer service rep is very short with customers. Doesnt' offer alternatives, just the easy out answer of "no"

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User's recommendation: Run.......do not buy Lopi if you want to have a ventilated stove.

2 comments
Javeion Ptb

#!% Hello Greg, (In case you were wondering why the first three letters are symbols, I had to start with 3 symbols to be able to post as a guest.) I am a Lopi dealer who has heated 4800 square feet portion of our showroom with a Liberty for well over twenty years, in business since 1981. I just now saw your comments and looked up the replacement parts list and indeed see that no replacement blade is available by itself for the fan for the latest model that changed in 2020.

I am assuming you do not have an older version built before 2020 that would have a "squirrel cage" type blower. I myself have never yet had a bent fan blade complaint on this stove. However, I have worked with other similar fan blade issues on other stoves, and I think it would worth trying to simply remove the fan assembly from its mounting and hand bend the blade (they are usually soft enough to move by hand) so it does not brush up against the housing anywhere and hopefully, that should solve your issue. It may be a good idea to try spin it by hand first to make sure that what you did to re-bend it is successful in spinning freely without touching anything.

Then mount it and try it again during the next fire. If it works, you are done, but if it is still rubbing on something, it is possible that in moving really fast, that it still may need a second attempt to adjust it because in moving superfast when it is actually working, it still may be hitting the housing. If you need more help, please feel free to contact me at fran@***.net. Make sure to send your phone number and remind me who you are and what your issue is so I can call you when I have a moment.

I could also give you some of my tips to get the absolute best performance from that Liberty based on my 43 years of industry experience that I achieve routinely and have long taken for granted everyday it gets used to heat my showroom. Here is a link to a 15 year old video of my Liberty getting top performance burning smoke for fuel (long before the Liberty's revision and slight remodel in 2020.) https://***/Videos/Product-Showcase (to copy and paste into your address bar.) I have NEVER had any commercial utility type bill in that entire time since I started my business in either my personal home or my business, and I am a walking encyclopedia of knowledge about everything related to burning wood, especially in a high-efficiency stove! I volunteer for you to contact me to pick my brain. The Liberty is our customer's favorite stove for large areas, but I am very active with my wood stove customers after the sale, to help them get the exact same top performance after the sale as I routinely, predictably expect and get from my Liberty every day I use it.

I am rather unusual in that I charge absolutely nothing to help other fellow woodburners in need, to consult with me to help resolve their issues that their dealer won't or can't help them resolve. So do you think the bent place is rubbing on the blower housing somewhere?

I will look forward to trying to help you and hope you reply to my email with your phone number. Fran

Janelli Yxt
reply icon Replying to comment of Javeion Ptb

You seem to know what you're talking about. I'm considering buying an aftermarket loopy 1999 freedom wood stove insert. My concerns are is a EPA certified for today's regulations and what do you have to say about that stove.

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Alyn Hzs

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Verified Reviewer
| map-marker Yuba City, California

Lopi Evergreen woodstove

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falseI made a HUGE mistake when I bought this terrible stove . I payed $4038.00 after doing much research and looking at many stoves , I thought LOPI was the best choice , BOY was I wrong .

I live in the foothills of the Seirra Nevada Mountains east of Sacramento , I can get down to 20 degree's or colder many nights . I have a 1120 sq ft house and the stove struggles to get the temputer up to 75 degrees and that's only if I load the fire box to the MAX ! It only puts out heat from the front ...not the sides ...not the top ... not the bottom.

They put heat sheilds on the sides that I had to remove and I had to remove some of the fire bricks ( on the sides ) to get heat to radiate from the sides . They should have tested this stove for a year or more before putting it into production . The firebox is only 2 cu ft .

and the floor of the firebox is only 2 inches from the door sill so every time I open the door hot coals and ashes fall out onto the hearth ! DON'T BUY THIS STOVE !Don't

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User's recommendation: Don't buy this terrible woodstove !

1 comment
Guest

I agree on the efficiency factor. Did the research also but after installing and burning wood for 3 month we finally realized the heat output was horrible.

Called the business about the lack of heat and they came and found they had installed it incorrectly. Immediately the heat output increased. It is by far the dirtiest stove I have been around. Ash everyware no matter how careful you open the door.

I also do not think the burn is anything close to what is advertised. I hate to say but I would not buy this stove.

LaVerne D Vff
map-marker Post Falls, Idaho

Our insert is horrible

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Lopi Stoves - Our insert is horrible

Doesnt heat well, bower is way under efficient, hooper doesnt hold a bag of pellets, pellets over flow and burn in the ash pan, needs to be cleaned every couple days or it will hardly light, this is the most expensive disappointment Ive ever bought.

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Loss:
$5000
Pros:
  • Looks fine
Cons:
  • Not efficient

Preferred solution: Price reduction

User's recommendation: Don’t buy the pellet stove insert

Satoru Vzc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brockway, Pennsylvania

Contacted lopi and found out they had a president’s day sale so I purchased a propane gas fireplace insert

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I'm wanting to know if there are any discounts or coupons before I buy a lopi 430 deluxe fireplace gas insert

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User's recommendation: Lopi has very good products and had immediate response

Criss Dhz
map-marker Salamanca, New York

Let people know what they are getting

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Working very well we had no problems with Ares vary quiet running great investment strongly recommend pellet stove

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User's recommendation: Don't change a thing

Resolved
Ashvin Tsz

Resolved: Can’t get service from Rich’s it’s been 2 months and they say they are waiting on parts!

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Updated by user Dec 30, 2023

Company fixed the issue and I have been provided with apology. It only took 3 visits in 3 months and finally 45 minutes to fix the part that is under warranty.

Rich's waved the service fees. Service manager told my husband she dealing with the manufacturer is why it took so long. My opinion Rich's service department doesn't have enough qualified service people.

Once again our warranty is still good for 3 more yrs. This is the same part that has been replaced 2x and the stove only runs maybe 6 months of the year.

Original review updated Nov 30, 2023
This is the second time on this Lopi stove in 3 yrs we have had to wait months for service. They say the parts arent available and they only have one pellet stove service technician.

We should have learned our lesson we bought a Harmon Pellet stove a few ago from Richs, cuz they said it was the best brand. Of course it was crap maybe 6 yrs we had it and it went out. There service was horrible then. We will never buy from them again.

The service department women are nice but pretty sure they take a lot crap from customers who cant get service. If you cant provide good service/technician dont sell the products!!!
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Pros:
  • We like it very much
Cons:
  • Getting service on it

Preferred solution: Apology

User's recommendation: Don’t buy from Rich’s!

Heather W Vde

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible - Do NOT BUY

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We bought an Answer Nex-Gen fireplace insert after a horrible, hard winter. We were hopeful that if we lost power it would be our saving grace.

We even had the blower wired to a solar panel just in case. We have NEVER been able to get the insert to work. We had custom parts manufactured for it. We contacted the company who sold it to us.

They basically told us to sell it on eBay. I'm glad we spent $4000 on a lemon.

I would NEVER recommend this insert. Look somewhere else.

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Loss:
$4125
Cons:
  • All of them

Preferred solution: A partial refund and have them take the stupid stove back.

User's recommendation: Don't buy it.

Criss Dhz
map-marker Salamanca, New York

Great product

Are pellet stove heats are home everyday very quiet we can enjoy our TV while it's running never had a problem with it great if you want to burn pellets I highly recommend don't change a thing

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User's recommendation: Don't change a thing on the APG

Eilis Mzi

Moving a stove

Please call

360-609~5653

Yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda

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Preferred solution: Information

Barbara G Jrj

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Verified Reviewer
| map-marker Bremerton, Washington

We just installed a new lopi pellet stove, replacing one we bought used 20 years ago. Parts no longer available for the older one. But this new one is so loud we can't talk in the living room when it

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Stove is so loud we can't converse in the same room.

So disappointed...it was VERY expensive...

we can't leave it on like the older one because it's so loud.

Would like some support from lopi, or we're serious about returning it.

We really wanted to buy something made in USA, but this is not worth 1/4 of the cost!beware of the loud noise this pellet insert makes

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1 comment
Guest

I had the same problem, after two months the dealer replaced the unit the new one was better. It's been just over one year now its getting Louder again. I will never buy anything from Lopi again.

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